What Information We Collect
When you contact us for a quote or project, we collect:
- Your name, phone number, email, and property address
- Project details (roofing, siding, remodeling type, size, timeline, budget)
- Communication records (calls, texts, emails, form submissions)
- SMS/text messaging opt-in consent status and timestamp
- Automatically collected data: IP address, browser type, pages visited, cookies
How We Use Your Information
We use your information to:
- Respond to quote requests and schedule consultations
- Complete your construction or remodeling project
- Send appointment reminders and project updates
- Process payments and manage contracts
- Improve our services and website
- Send marketing communications (only with your explicit consent)
- Comply with legal obligations
SMS / Text Messaging Program
How You Opt In
You may opt in to receive text messages from Santiago General Contractor by checking the optional SMS consent checkbox on our website contact or estimate forms. Checking that box constitutes your written consent to receive SMS messages. Checking this box is entirely optional — you will receive the same services regardless of whether you opt in.
What You'll Receive
- Appointment confirmations and reminders
- Project updates and schedule changes
- Quote follow-ups and estimate information
- Promotional offers and seasonal specials (if you opted in)
Message Frequency
Varies. You may receive multiple messages per week during active projects, or occasional promotional messages (typically 2–4 per month).
How to Opt Out
- Reply STOP to any message at any time — you will be immediately removed
- Reply HELP for assistance
- Call us at (360) 718-6290
Message & Data Rates
Message and data rates may apply based on your mobile carrier plan. We do not charge for messages, but your carrier may.
Consent Not Required for Services
You are NOT required to consent to receive promotional text messages as a condition of purchasing or receiving any of our services.
SMS Data — No Third-Party Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information collected through our SMS program exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- We will not sell, rent, or share your phone number or SMS opt-in status with any third party for their own marketing
- We may share your information only with SMS platform providers and mobile carriers as necessary to deliver messages
- Your SMS consent and phone number are used solely to send you messages related to your project or our services
How We Share Information
We do NOT sell your personal information. We share information only with:
Service Providers
- Website hosting, email services, and SMS delivery platforms
- Analytics tools (Google Analytics)
- Payment processors and financing companies
Legal Requirements
- When required by law, court order, or legal process
- To protect our rights, safety, or property
- To prevent fraud or illegal activity
With Your Consent
- When you authorize us to share testimonials or project photos
Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences and form information
- Analyze website traffic and improve user experience
- Deliver targeted advertising (Google Ads, Facebook Ads)
You can disable cookies in your browser settings, but some features may not work properly.
Data Security
We use reasonable security measures (SSL encryption, secure servers, limited employee access) to protect your information. However, no system is 100% secure.
Your Rights
You can:
- Access, correct, or delete your personal information
- Opt out of marketing emails (click "unsubscribe")
- Opt out of text messages (reply STOP)
- Disable cookies in your browser
- Request details about information we hold
Washington Residents: You have rights under Washington state privacy laws including the right to know what information is collected and the right to deletion.
Data Retention
We keep your information:
- During active projects and for 7–10 years after completion (for warranty, legal, and tax purposes)
- Until you opt out of marketing communications
- As required by Washington state law for contractor records
Children's Privacy
We do not knowingly collect information from anyone under 16. If we discover we have, we will delete it immediately.
Third-Party Links
Our website may link to third-party sites (social media, manufacturers, review platforms). We are not responsible for their privacy practices.
Changes to This Policy
We may update this policy occasionally. Continued use of our services means you accept any changes. We will update the "Last Updated" date above when changes are made.
Contact Us
Santiago General Contractor Solution LLC
9417 NE 4th St, Vancouver, WA 98664
Service Areas: Vancouver, Camas, Washougal, Battle Ground, WA
Licensed Washington Contractor SANTIGC768L4